Quality
Customer satisfaction is paramount to Rebound. The focus of our working practices and processes is to ensure an all round understanding of our customers’ requirements and to meet, and ultimately exceed, those requirements by providing a quality of service which is second to none.
We have dedicated purchasing teams in Europe and Asia. Having local support across the globe enables us to arrange supplier audits in most countries within 24 hours. Supplier audits are essential and are carried out routinely. A simple traffic light system provides clear classification to buyers and provides the structure for initial evaluation, performance monitoring and re-evaluation activities, ensuring the continued integrity of the supply base.
Over 80% of all product purchased comes from green channel sources. Utilisation of a Western owned and operated, ISO9001:2008 approved, test house located in Asia, provides additional support and security when sourcing via channels identified as higher risk. We do this with the consent of the customer and we also work closely with manufacturers to validate the authenticity of parts.
In addition to external supply chain activities, we also have in place stringent warehouse inspection procedures. All products, without exception, are photographed and are fully traceable from PO receipt through to sales order dispatch.
With a CRMA rate of less than 1% our quality statistics speak for themselves.
Rebound achieved certification of ISO9001:2000 in March 2005. This certification was subsequently replaced by ISO9001:2008 in December 2009. We continually strive to develop and strengthen our quality management system in order to remain responsive to our customers’ requirements and to the dynamics of the ever-changing market.
As part of Rebound’s commitment to the continuous improvement of our quality management system, we have embarked on two major projects: SC21 & AS9120, with certification accredited in March 2011.
Quality Policy
- We recognise that the future success of Rebound Electronics depends upon the products and services we supply continually meeting the requirements and expectations of our customers. Our Hybrid Distribution model is helping purchasers safely buy electronic components in today’s volatile market.
- We understand that our actions and those of our suppliers affect both our customers and our organization. Over 80% of all product purchased comes from Green channel sources. Utilization of a Western owned and operated, ISO9001:2008 approved test house located in Asia, provides additional support and security when sourcing via channels identified as higher risk.
- We have in place stringent warehouse inspection procedures. All products, without exception, are photographed and are fully traceable from PO receipt through to Sales Order despatch. With a reject rate of less than 1% our quality statistics speak for themselves.
- Through our Management Review Process we continually ensure that our processes remain efficient and relevant allowing us to function effectively and adjust to the varied needs of our customers.
Download a copy of our quality policy.
Quality Objectives
- To ensure that our processes are efficient, effective and relevant and are continually reviewed as part of the Continuous Sustainable Improvement Plan (C.S.I.P)
- To achieve high levels of product quality and conformity, with a targeted customer rejection rate of no more than 1.0%
- To continuously review, evaluate and develop our supplier base to achieve a core of preferred suppliers
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